Please email your responses to applicants@alvin.gov.
Section 1 - Email Prompt
Your neighbor is on a brief trip and has asked you to watch their dog.
They're going to try and stay out of pocket to relax for the evening, but they specifically asked you to email them how everything is going and they'll read it in the morning.
While attempting to walk the dog, you left the door open and he darted into the woods. It's been over 4 hours, night has fallen, and the dog is nowhere to be found.
Write an email to your neighbor addressing the situation.
Section 2 - Troubleshooting Test
It's 7am and Fire Marshal Joe bypasses the support line and calls you directly. He has moved his computer to the top of his desk and now it won't turn on. He has reports due within the hour and he needs you to fix this as soon as possible.
You walk into his office and you see his computer like the image above. He expresses his confidence in you, taps you on the shoulder, and then leaves the premises.
This is a real scenario that I went through so there is a real answer here!
Give me 5 steps that you're going to do in order to try and resolve this.
Section 3 - What Makes Good IT Support?
We've all experienced good support, and we've all experienced TERRIBLE support.
In your own words, what separates good IT support from bad IT support?